Silicon21-NITS

Partners

 
DRAYTEK

Services

 

 

 

 

 

 
NITS        
 
Services:

Silicon21-NITServices provides the following full range service portfolio which falls under four main categories:

Professional Installation Services (PIS)

 

Integrated Services

Consultation & Planning.

Project Management.

Implementation & Installation.

Network Assessment & Analysis.

Site Survey.

On job training. 

Demos.

 

Power & Structured Cabling Services

Consultation & Planning.

Project Management.

Implementation & Installation.

Network Assessment & Analysis.

Site Survey.

On job training.

Service Level Agreements (SLA):

 

  Resident engineer. 

 

  Hardware replacement.

 

  Onsite visits.

Preventive.

Corrective.

System Add-ons.

 

  Remote Support.

Phone Support

Remote Access Support

  Maintenance & Support Services (MSS)

 

a. Services Provided to Customers:

 
Repairing.

 Extended Warranty.

Remote Support.       

Advanced Replacement.

 

Contractual Services.

Extended Warranty.

Remote Support.

Advanced Replacement.

 

b. Services Provided on behalf of Suppliers:

 

1st & 2nd Level Products Maintenance.

 

Product enhancement.

 

Managing Extended Warranty Services offered by suppliers.

 

Replacement management.

 

Technical Support.

Personnel Outsourcing

 

Project Based.

Day-to-Day Operation.

   
 

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